Local Residents’ Complaints Prompt Post Office Review

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(November 7, 2013) The U.S. Postal Service says it will look into complaints from hundreds of Central Texas residents about late mail delivery and carrier errors, problems that seem to have worsened since mail-processing was moved from Waco to facilities in Coppell and Fort Worth.

Some residents have complained that their mail is being delivered as much as six hours later than normal and other say they’re often receiving mail addressed to someone else.

Waco Postmaster Kenneth Ruelas was unable to speak publicly about the problems, but USPS spokesman Sam Bolen in Austin said the Postal Service will look into the problems immediately.

"I hesitate to comment until we drill into the situation to see what is going on,” he said.

News 10 used Facebook to reach out to residents about mail service issues and received more than 200 comments in just a few hours, most involving complaints about service.

Some elderly residents expressed concern about deliveries made after dark by temporary carriers who aren’t in uniform, but are only required to wear caps and badges.

Bolen said the Postal Service will look into whether to require more identification for the temporary carriers so residents will not be alarmed.

Linda Baker who lives in the Castle Heights neighborhood in Waco called the service "ridiculous.”

Even the carriers, she said, “are unhappy about what’s going on at the main office.”