FLSA Status: Non-Exempt Job Status: Part Time Work Schedule: Varies Reports To: Retail Manager/MOD Amount of Travel Required: n/a POSITION SUMMARY Responsible for the increase in retail sales of Messina Hof wines at the winery, the care of the physical center, and the hospitality of the guests. This person is the host for our guests. The purpose of the Messina Hof guest center is to welcome visitors of Messina Hof as family guests in to the Messina Hof “living room” and to embrace them as personal friends of our Messina Hof family. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) • Care of the Retail Area o Making sure each guest is maximally comfortable o Maintaining the merchandising of the Messina Hof products o Making sure the guest center is clean and neat, displays polished, and merchandise dusted daily o Making sure food preparation areas are sanitized and stocked each morning o Maintain cleanliness of Guest Center restrooms o Maintaining full stock of deli food items, gourmet food items, wines, and gift shop items o Maintenance of food areas in accordance with health department codes o Maintenance of deck area as a clean inviting environment • Sales o Leading tours of facility o Retail sales and tastings o Education of Messina Hof guests on wine, wine/food combinations and wine appreciation o Promote tours, tastings, parties, and repeat sales at the winery o Gift preparation o Opening and closing procedures o Increase market share of retail room o Increase membership of the VIP Club and Wine Club • Inventory Control o Maintain 0 shrinkage o Account for all movement o Assist with inventories as needed o Assist with stocking all items and merchandising • Telemarketing Sales o Sale of Messina Hof products for special events o Targeting and soliciting groups for Messina Hof tours and tasting o Forwarding leads o Participate in initiatives to previous customers as well as to potential customers and groups o Submit promotion and marketing suggestions o Network with Designer Events to maximize wine sales to their events • Perform other duties as required POSITION QUALIFICATIONS Competency Statement(s) • Experience in a retail closely related field • Experience in customer service • Ability to use a Personal Computer PHYSICAL DEMANDS The physical demands described her are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 40 pounds. The employee is frequently required to stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The work may be performed either inside or outside.