Position posted by Blackboard Student Services. Updated: Jun 11, 2014

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Contact:
Berna Berry
Address:
None Specified
Phone:
1-866-285-3225 Ext. 3905
Fax:
None Specified
Email:
None Specified

Job Description

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NOW HIRING: CUSTOMER SERVICE ADVISORS- OPEN HOUSE: JUNE 21ST 10:00A.M.- 3:00P.M. 4501 Roy J.Smith Drive Killeen TX

COME JOIN A WINNING TEAM!! Starting pay $9.00 with opportunity to earn up to $12.00

Blackboard’s Student Services is looking for talented Customer Service Advisors to join our team. Advisors work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty and staff of Higher Education and K - 12 institutions. Utilizing multiple technologies, advisors identify, diagnose and resolve issues reported by end users.

POSITION RESPONSIBILITIES

  • Resolve end user inquiries by utilizing multiple technologies including telephony, chat and web based inquiries.
  • Strive for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner.
  • Manage and resolve identified client issues for assigned customer accounts.
  • Document information into web based ticketing system.
  • Search and navigate knowledge base to identify appropriate resolution for client issues.
  • Escalate unique issues or inaccurate information contained in knowledge base to the immediate supervisor for resolution.
  • Projects favorable image of the company to promote its objectives and goals that enhance client relationships.
  • Participate in internal training programs to expand knowledge and support multiple clients.
  • Provide delightful, efficient and accurate resolution to customer inquiries.
  • Special projects as requested by management.

QUALIFICATIONS

  • High School diploma or equivalent required; some college preferred.
  • Must be 18 years old or over.
  • Excellent verbal and written communication skills.
  • Must have knowledge of how to use a computer and internet applications.
  • Proficiency in MS Office computer applications, including Word and Excel and willingness to learn new technology systems.
  • Familiarity with education related technologies.
  • Must be able to handle multiple job tasks at one time and escalate issues timely.
  • One year of customer service experience required.
  • Previous experience in the education industry and e-learning technologies preferred.
  • Analytical orientation with strong attention to detail.
Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.
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