(August 20, 2008)--The Army is mailing out thousands of letters to survivors of soldiers killed in Iraq and Afghanistan, asking what it can do to better help them, even years after the deaths of their loved ones.
Col. Carl Johnson, the director of the Army's Casualty and Mortuary Affairs Operation Center, says the Army recognizes it has made mistakes in some of its dealings with the families of fallen soldiers.
Johnson says some families may have been offended by past actions and he says the Army wants them to know it's learned from its mistakes, has made changes and wants to make additional improvements.
He says the Army has made a significant shift and is now committed to providing services to survivors not just in the immediate period after soldiers' deaths but for as long as the families want the help.
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