TxDOT To Revamp TxTag Customer Service, Website

AUSTIN (July 3, 2014) The Texas Department of Transportation will shut down its toll tag customer service and website Friday for an upgrade that debuts next week.

The new TxTag customer services launch Wednesday, with a website that offers live chat support and a new mobile website that allows account management on the go, TxDOT says.

Billing statements are being redesigned, and text-message alerts will be offered.

A new automated phone system will allow payments, account updates and other services by phone.

More automatic pay options will be offered, and reactivation fees will be eliminated.

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