Upgrades Can Wipe Out Saved Voices Of Dead Loved Ones

(October 12, 2013)--The growing numbers of people who have saved cellphone messages of dead loved ones as a source of comfort are becoming victims of technology upgrades and policies that silence the voices forever.

Lisa and Tom Moore of Terre Haute, Ind., spent $1,700 over the past five years to preserve their 19-year-old daughter's voice mail greeting after her death in a car crash in 2008, but Alexis Moore's greeting was deleted in a Sprint upgrade that her family didn't learn about until it was too late.

Other victims include a widow of an Army major killed in the 2009 massacre at Fort Hood and a Washington state man who lost his mother to cancer.

Experts say voice recording can help people maintain a connection to those who've died.

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