(October 12, 2013)--The growing numbers of people who have saved cellphone messages of dead loved ones as a source of comfort are becoming victims of technology upgrades and policies that silence the voices forever.
Lisa and Tom Moore of Terre Haute, Ind., spent $1,700 over the past five years to preserve their 19-year-old daughter's voice mail greeting after her death in a car crash in 2008, but Alexis Moore's greeting was deleted in a Sprint upgrade that her family didn't learn about until it was too late.
Other victims include a widow of an Army major killed in the 2009 massacre at Fort Hood and a Washington state man who lost his mother to cancer.
Experts say voice recording can help people maintain a connection to those who've died.
Viewers with disabilities can get assistance accessing this station's FCC Public Inspection File by contacting the station with the information listed below. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, 888-835-5322 (TTY), or email@example.com.