ABILENE (June 25, 2012)--Kristin Harriger of Abilene was shocked to discover her monthly electric bill was nearly $1.4 million.
She immediately called her provider, Potentia Energy, and quickly learned that her bill was an error.
The utility provider also excused a $66,000 late fee listed on the bill.
Potentia told the Abilene Reporter-News it had flagged the bill and had marked it to be held, but the bill mistakenly got sent out, anyway.
Carmen Balver, a director of the nonprofit protection group, Consumer Watchdog, recommended contacting state officials if people run into difficulty while trying to settle a dispute about an over-the-top bill.