Bell County: Discrepancies Spotted In 911 System

BELL COUNTY (May 11, 2014) Calls will be going out to thousands in Central Texans after discrepancies were found in the 911 addressing program.

Central Texas Council of Governments, who manages the 911 system for the region, found the problem after moving forward with plans to go digital.

"The growth we had. Sometimes it's difficult for the 911 data base to be kept current and up to date," said Jim Reed, CTCOG executive director. "So we have found a level of errors, which is normal through the process, but through our vetting process we found a batch of records that had not been updated by the state's data base provider."

He said the issue is complex, which is why they need the community's cooperation to help them get the data base all worked out.

"So we have some staff members that are making calls to residents to make sure that we get the records as accurate as they can possibly be in the 911 data base," he said.

Nearly 5,000 people in the area should expect a call to verify their address information.

Staff will only ask the community for their name, address, and phone number.

Here's some of the numbers you might see on your caller ID to help determine if the call is legitimate.
254-770-2378
254-770-2362
254-770-2375

Reed said the plan is to continuously monitor the ever changing information in the 911 system. He said they also plan to upgrade to a digital system from the current analog system so that 911 can begin receiving text messages, and monitoring security surveillance video.

For more information on the 911 verification process call: 254-770-2200.


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