COPPERAS COVE (August 14, 2014) Jerry Materne moved to his home in Copperas Cove one year ago, and for the last 12 months he’s had trouble getting his mail delivered.
Materne, an Army National Guard member who served in the military for 21 years, said he filed multiple complaints with the local post office after his mail and his medication from the Waco VA Regional Office wasn’t delivered.
"This issue started when I started complaining about registered mail that was supposed to be coming to me getting sent to the post office, and they would automatically give me a slip telling me I was not home to collect the registered mail," he said.
"I have not moved and I'm home every day and my mail is checked every day."
Materne said he has several disabilities, and was diagnosed with emphysema two years ago, which is why it's important he gets his medication on time.
"My medication got returned twice and the first time I didn't catch it because I figured it might have been a VA slip-up and they might have put the wrong address on it," he said.
"When they (the VA office) called me the second time that's when they informed they sent it to this same address twice....and twice they received it back with a tag saying that I moved and didn't leave a forwarding address."
He said he noticed that several other Cove residents were filing the same complaint at the local post office about mail delivery.
Materne's issue was resolved after News 10 got involved.
The U.S. Postal Service admitted there was a mix-up with Materne's change of address.
"Every now and then with regards to change of address issues we process 38.8 million changes of address annually because we have a very transient society," said Sam Bolen, USPS Rio Grande District spokesperson.
"There's always an opportunity for some confusion and we think we were able to in this case like we do many times able to resolve that."
Bolen said the postal service apologized multiple times to Materne about the problem.
"We've taken appropriate measures to ensure that this situation doesn't occur again," Bolen said.
"We have instructed all carriers in the Copperas Cove Post Office to make every reasonable attempt to get packages to customers, by knocking on the door if no one answers the doorbell."