Waco: Baylor Insurance Change Leaves Some Retirees Confused

WACO (November 14, 2013) A recent move by Baylor University to change its retirees health insurance program apparently caused confusion for some former employees.

Baylor has decided to quit managing the former employees’ health care, but instead will pay the former workers extra to find their own coverage and manage it themselves.

A recent letter informed all retired Baylor University employees of the changes that take effect Jan. 1.

"Baylor is essentially closing down the health care management program for their retirees and simply making money available for them. It's just informing them that what's existed in the past will no longer exist, but they won't be abandoned, said former Baylor Economics Professor Dr Kent Gilbreath.

Gibreath taught economics at Baylor for 38 years and he says he also found it a challenge to deal with the change.

He said it took him six weeks of research before he settled on his own plan.

Baylor has selected Extended Health, a Towers Watson company, to consult with retirees on their Medicare options.

The problem, however, is that retirees have to call Extended Care and could end up on the phone for hours.

Baylor spokesman Lori Fogleman says the university is aware of challenges and glitches in the program with the new partner and said the school will work in any way necessary to help the retirees get the job done.

Gilbreath says for some retirees a lack of familiarity with technology could pose problems, as well.

“That is particularly important for those who are older and maybe experiencing some challenges physically or mentally in their lives and not capable of analyzing insurance programs online, they need help,” he said.

Despite the hurdles, however, Gilbreath says, "In the end, everyone will have insurance coverage."

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