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Copperas Cove opens new utility services building

Published: Jun. 23, 2021 at 8:03 PM CDT
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COPPERAS COVE, Texas (KWTX) - The city of Copperas Cove held a ribbon cutting ceremony Wednesday to unveil a new office that houses the city’s utility department on 305 S. Main Street.

The building underwent a $250,000 renovation to modernize it for its use as the utility administration hub of Copperas Cove.

The utility administration had previously been housed in multiple suites at city hall for the past year and a half. The city took control over utility services after Fathom, the utility services provider they contracted with, went bankrupt in November 2019.

The city’s transition to a self-managed utility administration was not without issues. Residents repeatedly complained of outrageous water bills while other received no bill at all for a while. The city’s director of public works Scott Osburn said a new home for the utility administration is a turning point.

“The city has gone through a tumultuous time with this transition. It was a perfect storm with just very short notice on Fathom going down, us having to ramp up from about 3 to 13 employees and getting everybody trained,” Osburn said.

Although the ribbon cutting happened Wednesday, city utility administrators had already been working in the newly renovated building since April and Osburn said they’ve received fewer complaints from residents since then.

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