Amazon to pay damages for dangerous items sold on its site
(Gray News) – Amazon is stepping in to help customers who buy third-party products that cause damage or injury.
The retailer will now take complaints about defective products sold on its site by other companies and contact sellers on a buyer’s behalf.
Amazon said if a product causes property damage or personal injury, the company will directly pay customers with valid complaints for claims under $1,000 at no cost to sellers.
Amazon added that it “may step in to pay claims for higher amounts if the seller is unresponsive or rejects a claim we believe to be valid.”
The company said claims under $1,000 account for more than 80% of cases.
The new policy starts next month.
Amazon previously took a hands-off approach and asked customers to contact sellers directly.
The retailer is currently defending itself in a lawsuit over some products sold by its third-party sellers.
Customers have complained that some of those products have failed, and led to damage in some cases.
Amazon’s position is that in these instances, it is not a seller, but a marketplace for other sellers.
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