Mysterious Arby’s charges appearing in bank accounts result of a glitch, parent company says

Published: Nov. 23, 2021 at 8:21 PM CST
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TEMPLE, Texas (KWTX) - The company that owns the Arby’s on West Adams Avenue said mysterious charges appearing in the bank accounts of dozens of area residents are not fraudulent, rather, the result of a glitch in its system.

“I check my bank account on a daily basis,” said Jennifer Lassich, who noticed a $29.22 charge from the Arby’s on her USAA account on Saturday.

Lassich did not eat at Arby’s that day. “We do come to this location quite often, but I had proof that I was somewhere else at the time using my debit card,” she said.

Temple Police said Lassich is not alone. On November 21, 2021, the police department received three calls from individuals who reported their credit cards were being used to make purchases at the Arby’s located at 6490 West Adams.

No one filed an actual report, so the police department is not investigating. A Facebook post, however, indicated dozens of area residents were concerned about the mysterious charges from the same Arby’s.

“Found it kind of odd since I was still sitting in my office at the time it happened,” Matthew Jarma commented on the post.

Jarma did not notice the charge himself, but his bank flagged it as fraud. “I got a text from my credit union from the fraud department saying someone was using my card at the Arby’s in Temple,” he said.

A representative with Inspire Brands, the parent company of the Arby’s, told News 10 the charges “are not fraudulent charges.”

The representative further explained “There was a technical glitch in processing the credit card transactions with our vendor. As a result, guests may see their visits from earlier this year hit their bank statements today.”

Inspire Brands said its investigation found this to be an isolated incident at the West Adams location and the same issue is not affecting other Arby’s.

Inspire Brands further explained “these are not duplicate charges” and encouraged customers with questions to contact its customer support team on its website.

News 10 asked Inspire Brands how it is settling the disputed charges with the financial institutions of customers affected by the glitch. It emailed the following statement:

“To our valued guests, Arby’s takes the data security of our guests very seriously, and we have safeguards in place to constantly monitor for fraudulent activity.

“Some purchases made at our franchised location at 1514 W Adams Ave., Temple, TX, from earlier this year, weren’t processed until this week due to an unforeseen credit card processing issue.

“The Franchisee has taken the necessary steps to resolve the issue with the credit card processing company. We can assure our guests that there wasn’t any data breach or any compromise of our systems.

“We apologize for any inconvenience this may have caused you.”

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