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AT&T outage leaves local residents, businesses hanging

Signs on the drive-thru window at the Mart branch of The First National Bank of Central Texas. ...
Signs on the drive-thru window at the Mart branch of The First National Bank of Central Texas. (Photo by Ke’Sha Lopez)(KWTX)
Published: May. 24, 2016 at 5:54 PM CDT
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Residents and businesses in both McLennan and Limestone Counties were without AT&T service Tuesday, after a contractor cut a fiber line.

Residents and businesses in both McLennan and Limestone Counties were without AT&T service Tuesday, after a contractor cut a fiber line, but service was restored by Tuesday evening.

"Earlier today, some customers in Waco may have experienced issues with wireless/wireline service due to a fiber cut. Technicians repaired the damage and service is currently running normally. We apologize for this inconvenience," an AT&T spokesman said.

Customers reported dropped calls and slower internet service late Monday evening until ultimately they were without either.

Brian Hand, Banking Center Manager for the Mart branch of The First National Bank of Central Texas, said the T1 line which connects the branch back to the home office was offline.

"It's kind of taking us back to the Stone Age where we don't have access to customer accounts, customer information, and actually running the checks and the deposit and everything else through our system,” he said.

Fortunately he said operating in a small town allows staff to get to know customers and accounts.

However, with the technology down, that meant going back to basics.

Tellers had manually keep up with transaction information.

The Automatic Teller Machine was out of service for the day and the drive-thru was closed.

The branch however did extend its lobby hours.

It was a headache for customers trying to have loans processed.

Hand said transaction information, even loan papers, would have to be taken to the branches in Waco at the end of the day if service was not restored.