Copperas Cove: FATHOM and the city part ways on Dec. 17

FATHOM, will continue to provide customer service phone line and online payment options until Dec. 13. (Photo by Kathleen Serie/file)
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COPPERAS COVE, Texas (KWTX) Copperas Cove and FATHOM, the private company with which the city signed a 15-year contract in May 2016 to replace analog water meters with digital meters and to handle water billing, will part ways on Dec. 17.

City staffers are working with other vendors and will present proposed agreements on Thursday to the Copperas Cove City Council.

FATHOM, meanwhile will continue to provide customer service phone line and online payment options until Dec. 13.

After that date, customer account information including payment information won’t be current and customers won’t receive bills because of the transition to a new account and billing system.

“Customers are welcome to continue making payments in advance and in anticipation of receiving a reconciled bill following the transition,” the city said in a press release Tuesday.

Once the transition is complete, customers will received reconciled bills “for all services rendered,” the city said.

Suggested payment options

By mail
City of Copperas Cove Utilities Administration, P.O. Drawer 1419, Copperas Cove, TX 76522 (check, money order)

Online
Either through the FATHOM payment portal or through a bank draft. The City is currently working with WaterSmart to ensure that a customer payment portal will remain active post-FATHOM until the City completes the transition back to a full-service in-house operation. While this portal will not reflect current account status, it will continue to provide online payment options and access to consumption data.

In person
City of Copperas Cove Utilities Administration, 914 S. Main Street, Suite A (check, money order, cash, debit/credit card); Suite B (check, money order, debit/credit card – no cash). (Various other City departments are being considered as temporary locations to make payments; more information to follow.)

Drop box locations
Utility Administration, 914 S. Main Street, Suite A & B (Suite A has a drop location available inside during business hours; Suite B door has an outside drop location available AFTER business hours)
Police Department, 302 E Ave E (payments may be dropped off inside the facility by handing the sealed payment to a Records Clerk or Communications Operator, available 24 hours)

By phone
Call (844) 685-6349 to make payments by phone through December 13th.

(Source: City of Copperas Cove)