Local In-N-Out Burgers reopen, bread issues dog other restaurants


(KWTX) Both Central Texas In-N-Out Burger restaurants were open again Wednesday after a two-day closure while the company worked out a problem with substandard buns, but two other chains, Whataburger and Raising Cane's Chicken Fingers, are also having bread issues.

In-N-Out Burger closed its restaurants at 2006 East Central Texas Expressway in Killeen and 801 South 4th Street in Waco temporarily on Monday and Tuesday.

In-N-Out Burger Vice President Bob Lang, Jr., issued a statement Monday in which it said the situation didn’t involve food safety.

"At In-N-Out Burgers, we have always served the highest quality food with no compromise. We recently discovered that our buns in Texas do not meet the quality standards that we demand. There was and are no food safety concerns. We decided to close all of our Texas stores until we are confident that we can serve our normal high quality bun."

Other chains appeared to be having similar problems with some bread products.

A Waco area Raising Cane’s Chicken Fingers restaurant posted a sign Tuesday evening that said, “Sorry No Toast. Our bread delivery didn’t meet our high quality standards.”

The company later confirmed that it's not serving Texas Toast because of quality issues.

"This is not a food safety issue. Our bread delivery did not meet our high quality standards for taste and therefore we are offering customers a substitution of another side item or additional chicken finger. We are hoping to have this resolved by (Thursday)", a company official said in a statement.

And Whataburger confirmed Wednesday it removed white buns and Texas Toast from some of its restaurants in the Dallas-Fort Worth area as well as in East and West Texas “because of a quality issue with one of our suppliers.”

“There’s no health risk at all,” the chain said in a statement Wednesday, but “rather an impact on our bun’s flavor caused by an unbalance in the yeast, and we want to make sure our customers get the best product.

“We understand this is frustrating to our loyal customers and apologize to those impacted by the shortage. We’re happy to make any burger or sandwich using a wheat bun, flour tortilla or bun-less on a platter at no extra charge.”