TEMPLE, Texas (KWTX) Visiting the vehicle registration office in Temple, Belton or Killeen got easier Wednesday after the Tax Assessor's Office launched a system to allow for online scheduling, and texting updates.
For those who don't plan ahead, a kiosk installed in the offices Wednesday allows residents enter their name, number and reason for visiting. (Photo by Megan Vanselow)
The program called Qless, allows visitors to go online and schedule a time to come in, skipping the line and waiting no more than five minutes.
"If you want to make an appointment for tomorrow say 2 o'clock you can go online to our website set your appointment for 2 o'clock show up at 1:55 and wait 5 minutes to get called," Bell County Tax Assessor-Collector Shay Luedeke said.
For those who don't plan ahead, a kiosk installed in the offices Wednesday allows residents enter their name, number and reason for visiting.
The program informs them what documents they'll need, and lets them know how long the wait will be and then tracks the line, and sends a text when the customer is next in line.
"I come over at my lunch hour and if there's 30 other people here you can tell it’s going to take a long time," area resident, Cynthia Helmandollar said.
"Now they text me when they have a station available to take care of what I came in to get done," Helmandollar said.
The system is designed to decrease wait times and ease the process for visitors transferring a title, renewing registration, registering as a new resident, getting a handicap placard or temporary permit.