Copperas Cove: Water billing system transition on schedule

The transition to a new water billing system in Copperas Cove is on schedule and the city expects the first round of billing to be generated in mid-February, officials said Wednesday. (Photo by Alex Gibbs/file)
By  | 

COPPERAS COVE, Texas (KWTX) The transition to a new water billing system in Copperas Cove is on schedule and the city expects the first round of billing to be generated in mid-February, officials said Wednesday.

The vendor the company was using to process water bills, FATHOM, unexpectedly filed for bankruptcy in November 2019, leaving the city in a lurch.

The Copperas Cove City Council voted in December to authorize City Manager Ryan Haverlah to execute agreements with WaterSmart, which will provide the customer portal; Tyler Technologies, which will provide the customer information and billing software; and DataProse, which will print and mail bills.

The city’s Utilities Administration Office will be closed on Thursday and Friday for training on the new systems.

The first round of bills next month will include consumption from the last reading date as well as applicable fees and charges, the city said Wednesday, and could essential be a “double bill.”

“We understand the hardship this could cause for some, so customers will have the ability to establish a payment arrangement by speaking with a customer service representative after the next bills arrive,” the city said.

Officials are planning a town hall meeting next month to address the changes.

Current payment options

By Mail:

City of Copperas Cove Utilities Administration, P.O. Drawer 1419, Copperas Cove, TX 76522 (check or money order; include bill stub or name, service address and account number)

By Phone: (Not available on January 30th and 31st)
Call the local office at (254)547-8718 to make payments by phone (credit/debit card)
Hours: 8:00am to 4:30pm

In Person: (Not available on January 30th and 31st)
City of Copperas Cove Utilities Administration, 914 S. Main Street, Suite A (check, money order, cash, credit/debit card); Suite B (check, money order, credit/debit card – no cash)
Hours: 8:00am to 4:30pm

Drop Box Locations:

Utility Administration, 914 S. Main Street, Suite A & B (Suite A has a drop location available inside during business hours; Suite B door has an outside drop location available AFTER business hours)

Police Department, 302 E Ave E (payments may be dropped off inside the facility by handing the sealed payment to a Records Clerk or Communications Operator, available 24 hours)

*(Drop Box payments should be check or money order only; include bill stub or name, service address and account number)

Online:

Customers who previously registered for an online account, or had an account number issued prior to the transition, may now log in and make online payments through the WaterSmart customer payment portal. Please note that until the transition is complete and past account payments are reconciled, the customer balance may not be accurate.

Automatic Draft (ACH):

Coming soon; will be announced once transition is complete