H-E-B partners with Favor to create low-cost delivery service for seniors

"We heard loud and clear," H-E-B said Friday after announcing what it calls a 'low-cost' delivery option for seniors afraid to shop at stores during the coronavirus outbreak.

"Our Texas seniors need help and H-E-B and Favor are taking help to them," the San Antonio-based retailer said, announcing the initiative with Favor Delivery.

H-E-B said it will provide a "simple, low-cost solution" that gives seniors access to a personal shopper by phone.

This will allow seniors to get "essential food and supplies delivered to them, while remaining in the comfort and safety of their home."

Beginning Friday, seniors across Texas, age 60 and older, will be able to place orders with Favor using a curated list of products available from H-E-B.

H-E-B and Favor will staff its senior support phone line with volunteers from both companies to accept and process orders over the phone from 9 a.m. to 1 p.m., seven days a week.

To access the Senior Support Line, call 1-833-397-0080.

Seniors can also place their orders on Favor’s website, or by downloading the Favor app and searching for “H-E-B."

“Through this same-day service, a Favor Runner will personally shop all orders at H-E-B and deliver directly to the customer’s doorstep within just a few hours,” said Jag Bath, Favor chief executive officer and H-E-B chief digital officer. “To further promote social distancing, Runners will leave all orders placed through the Senior Support Line at the customer’s doorstep, eliminating close personal interaction.”

All delivery and service fees are waived for the first 30 days of the program. Further helping Texans, orders will include a $10 tip, which goes entirely to the Favor Runner, who will personally shop and deliver items.

To start, the Senior Shopping Support Line will be available from more than 240 H-E-B locations where Favor operates, with plans to quickly expand this service.

To find out more about the program, visit favordelivery.com/senior.