Temple: Police warn residents about phone scam involving utility

TEMPLE, Texas (KWTX) The Temple Police Department is warning residents about a possible scam involving local customers of Oncor.

The Temple Police Department is warning residents about a possible scam involving local customers of Oncor. (MGN/file)

Police say callers claiming to be representatives of the company are calling local customers and fraudulently requesting payment.

The callers are also seeking bank account information, police said.

Police are reminding the community to never give personal or bank account information over the phone.

Authorities are asking residents who suspect they may have been targeted in such a scam to call the Temple Police Department at (254) 298-5500.

Oncor, in response to reports of the scam issued a statement in which it said the company will never ask to collect money under the threat of a shutoff.

Oncor employees will never try to collect a payment or contact a customer to request credit card information, the company said.

“If someone threatens immediate disconnection or shutoff of service, customers should hang up the phone, delete the email or text, or shut the door,” the company said.

Oncor employees never need to enter the homes of customers, the company said, and if someone claiming to work for Oncor tries to do so, residents should call 911 if they fear for their safety.

The company says residents should always ask for photo ID.